Effective February 12, 2024 · Last updated August 8, 2026

Purchase, Delivery & Refund Policy

This policy applies to TangMeo and Typene sold directly by Pegasus Cool LLC ("Pegasus", "we") through the official website, with payment handled by a third-party payment processor; if a product is also offered on the Apple App Store, purchases through that channel are not covered by the website payment, delivery and refund processes in this policy — see Section 9. In this policy, "24 hours" always means 24 consecutive hours, including weekends and holidays.

1. Free Trial

For versions obtained from the Pegasus website, TangMeo and Typene each offer a free trial of 30 calendar days from the app's first launch — no payment details are required, and nothing is charged when it ends. The trial and the refund window are independent of each other: refund eligibility does not depend on whether the trial is still running or has ended.

2. Price, Payment & Licensing

The checkout page shows the applicable product, price, currency and tax; the time of successful payment is as recorded by the payment processor; Pegasus never receives your full payment-card details. Each license is for one user; multiple users require a corresponding number of licenses.

3. Digital Delivery

Within 24 hours of successful payment (immediately for most orders), the order confirmation, the app download link, and the license key or usage instructions are sent to the email address you provided at checkout. If nothing arrives, first check your spam folder and confirm the address was entered correctly; if you still cannot find it, contact us through the support form or support@pegasuscool.com — we will send a first reply within 24 hours of receiving your message, and will say in that reply if any order details are needed.

4. 30-Day Full-Refund Guarantee

For website orders covered by this policy, you may request a full refund within 30 full days (720 hours) of the successful payment time recorded by the payment processor; this is measured between the two points in time and is unaffected by time zones or how dates are displayed. You do not need to give a reason, and eligibility is unaffected by whether the license was activated, whether the software was used, or whether the trial had ended.

A transaction that has already been fully refunded cannot be refunded again; a pending refund is not submitted a second time — we track and resolve its status under Section 6; reprocessing a failed refund, or an alternative refund, does not count as a repeat refund. If we reasonably suspect impersonation, payment fraud or a mistaken transaction, we may first ask for enough information to verify the order and the requester; this verification does not affect the refund rights a genuine purchaser already qualified for.

5. How to Request a Refund

Submit your request through https://pegasuscool.com/en/issues/ or support@pegasuscool.com, with: the email address used at purchase, the product name, and the payment receipt, order number or other data sufficient to identify the transaction. Please do not send full card numbers, security codes, passwords or other unnecessary sensitive payment data — none of it is needed to process a refund.

Once we have enough to identify the order and the requester, we confirm eligibility and submit the qualifying full refund to the payment processor within 24 hours; if more information is needed, the clock restarts when we receive it. "Submitted" means Pegasus has submitted the refund to the payment processor, not that the money has arrived — see Section 6.

6. Refund Method & Arrival Times

Refunds are submitted through the payment processor and can only go back to the original payment method. After submission, card refunds typically appear within 5 to 10 business days; other payment methods may take a different time; a refund submitted shortly after the original transaction may appear as the original charge being reversed rather than as a separate credit. We submit the full original amount of the qualifying transaction; fees charged by banks, card issuers or payment-method providers, and any exchange-rate differences during the refund period, are not collected or controllable by Pegasus.

If a card refund has not appeared after 10 business days, please contact us first; we will check the refund status with the payment processor and, where available, give you the refund reference number to take to your bank or card issuer. If the payment processor marks a refund as pending or failed, we will investigate and take the necessary steps; if it ultimately fails, we will contact you to arrange another lawful, workable way to refund.

7. Licensing After a Refund

Once the payment processor marks the refund as successful, or we complete the refund in another way, the paid rights granted by that transaction end and the order is marked as refunded; you must stop using that license and may not continue to share or use its license information. If a refund is still pending or ultimately fails, the paid rights do not end merely because the refund was submitted.

TangMeo and Typene use no license server, and Pegasus does not remotely disable the software on your Mac; this does not affect the fact that the paid rights end after a refund.

8. Beyond 30 Days & Statutory Rights

After the website's voluntary refund window, cases where the law requires a refund or another remedy are handled as applicable law requires; other special requests are considered case by case, with no guarantee of a refund. The 30-day guarantee supplements rather than replaces your statutory rights, and does not exclude or limit consumer rights that cannot legally be excluded; where the law where you live provides a longer period or other remedies, those mandatory rules prevail.

9. App Store Purchases

Payment, receipts, downloads and refunds for App Store purchases are handled by Apple; Pegasus cannot approve or issue refunds on Apple's behalf. Apply through Apple's official process at https://reportaproblem.apple.com/ — eligibility, timing and other conditions follow Apple's rules current at the time and the law where you live.

10. Policy Changes

Updates are published with a new last-updated date; except where the law requires it or you separately agree, updates do not retroactively reduce the 30-day refund eligibility you obtained at purchase.

11. Contact Us

Pegasus Cool LLC

Email: support@pegasuscool.com

Support form: https://pegasuscool.com/en/issues/

Address: 1603 Capitol Avenue, Suite 413-A #4276, Cheyenne, Wyoming 82001, United States

Website: https://pegasuscool.com